Privacy policy

Last updated: 15 October 2026

Al-Haq Thobes Ltd ("us", "we" or "our") runs the al-haqthobes.com website (the "Service"). This page explains how we collect, use and share your personal data when you use our Service, and the choices you have.

Who we are

Al-Haq Thobes Ltd is the data controller for the personal data collected through this website. Our registered office is 1b Blackfriars House, Parsonage, Manchester M3 2JA (company no. 15707503). You can contact us about your data at support@alhaqthobes.com.

What we collect

Personal data

When you use our Service, we may ask for information that can be used to contact or identify you ("Personal Data"), including:

• Email address
• First and last name
• Phone number
• Delivery and billing address

Usage data

We may also collect information about how the Service is accessed and used ("Usage Data"), such as your IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, device identifiers and other diagnostic data.

We do not store credit or debit card details. Payments are handled securely by our payment providers.

Cookies

We use cookies and similar technologies (such as beacons, tags and scripts) to track activity on our Service, remember your preferences and improve and analyse the Service. Cookies are small files that may include an anonymous unique identifier and are stored on your device.

• Session cookies to run the Service, for example to keep items in your cart.
• Preference cookies to remember your preferences and settings.
• Security cookies for security purposes.

You can set your browser to refuse cookies or to tell you when a cookie is being sent. If you refuse cookies, some parts of the Service may not work.

How we use your data

• To process, deliver and support your orders
• To provide customer care and reply to your messages
• To tell you about changes to our Service
• To let you take part in interactive features when you choose to
• To understand how the Service is used so we can improve it
• To detect, prevent and fix technical issues and fraud

Who we share it with

We only share your data with trusted companies that help us run the shop, and only as much as they need: our e-commerce platform (Shopify), payment providers (such as PayPal, Klarna and Clearpay), delivery couriers (such as DPD and DHL), and the apps we use for reviews, returns and customer service. We never sell your personal data.

Transfer of data

Your information may be transferred to, and stored on, computers outside your country, where data protection laws may differ. If you're outside the United Kingdom, please note that we transfer your data to the United Kingdom and process it there. We take all reasonable steps to make sure your data is treated securely and in line with this privacy policy.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you
• Ask us to correct data that is wrong or incomplete
• Ask us to delete your data
• Object to, or ask us to limit, how we use your data
• Unsubscribe from marketing emails at any time

To make a request, email support@alhaqthobes.com. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new "last updated" date.

Al-Haq Thobes Ltd · Registered office: 1b Blackfriars House, Parsonage, Manchester M3 2JA · Company no. 15707503