Terms & conditions

Last updated: 15 October 2026

These are the terms and conditions of sale for products bought on the Al-Haq Thobes website. Please read them carefully before placing an order. By placing an order, you agree to be bound by these terms and conditions.

In short

  • All prices are in GBP (£) and include VAT
  • Orders can be cancelled by email until they've been dispatched
  • 14 days to return or exchange. See our returns policy

Your account

By registering with Al-Haq Thobes, you confirm that you are at least 16 years old and that the information you provide is correct, current and complete. You agree not to use the website for criminal, fraudulent or illegal activity, or in any way that would cause harm or distress to anyone else. If we suspect fraudulent activity, we may suspend, restrict or end your access to the website at any time without notice.

General

  • For full delivery details, see our shipping policy.
  • If you need to return an item for any reason, see our returns policy.
  • Al-Haq Thobes does not sell any fakes or copies.

Orders and prices

All prices are listed in GBP (£) and include VAT. We do not operate a price-matching policy.

Any order you place is an offer to buy goods from us, and we may decline it at any time. An automated acknowledgement of your order does not mean we have accepted it. A contract between you and us is formed when we (i) charge your card or PayPal account or (ii) dispatch the goods to you, whichever is later.

The price of a product is the price shown on the website when you place your order, except in the case of an obvious error. If we find an error in the price of a product you've ordered and can't supply it at that price, we'll either contact you to confirm the order at the correct price or cancel the order and refund you in full, and we'll let you know.

We may not be able to accept your order if the product is out of stock or discontinued, or if there's a problem authorising your payment. In any of these cases, our customer service team will contact you. We may cancel or refuse orders at any time and limit quantities of certain items.

All orders are subject to availability and acceptance. Once you've placed an order, you'll receive a confirmation email with your order details and estimated delivery times.

We take all reasonable care to keep your order and payment details secure, but unless we have been negligent, we can't be held liable for any loss you suffer if a third party gains unauthorised access to data you provide when using or ordering from the website.

Delivery

For full shipping information, see our shipping policy.

  • We process orders Monday to Friday, 7am to 2pm (UK time), excluding bank holidays. Orders received outside these times are processed the next working day.
  • The cut-off for DHL Express is 2pm (UK time), Monday to Friday. Orders placed after this are processed the next working day.
  • If we can't fulfil part or all of your order because stock has become unavailable, we'll refund you for those items. We are not obliged to offer any further compensation.
  • In severe weather (for example floods, gales or snow) or during busy periods such as sales, Ramadan and Eid, deliveries may take a little longer than usual.
  • Occasionally there may be delays in processing or delivery, for example during stock takes. We'll keep you informed and update delivery estimates if this happens, so please order with plenty of time to avoid disappointment.
  • Once your order has been delivered, the products are your responsibility, except for items that are damaged or faulty on arrival. If you receive a damaged or faulty item, contact us straight away at support@alhaqthobes.com and we'll arrange a replacement or refund.

International orders

For international deliveries, any local customs charges, import duties or taxes are the responsibility of the customer. If an order is returned because customs fees were refused or not paid, the original shipping fee will not be refunded; a refund will be issued for the returned items only.

If an order is returned because of an incorrect or incomplete delivery address, the original shipping fee will not be refunded. If you'd like the order re-sent, shipping will need to be paid again.

Returns and exchanges

We offer a 14-day returns and exchange policy on all products bought on our website, as long as items are in their original packaging and come with proof of purchase. The customer is responsible for all shipping costs on returned or exchanged items, and shipping fees are non-refundable. For full details, see our returns policy.

Promotional discounts

Where a promotional offer is applied (for example "Buy 2, Get the 3rd 50% Off"), the discount depends on all qualifying items being kept. If you return one or more items that were part of the promotion, particularly where the discounted item is kept, the original discount no longer applies and its value will be deducted from your refund.

Cancellations

If you'd like to cancel your order before we dispatch it, please email our customer service team straight away at support@alhaqthobes.com. Once an order has been dispatched, it can't be cancelled.

Privacy and cookies

We respect your privacy and only collect the information needed to deliver your order and give you the best possible shopping experience. Your information is kept confidential and secure. We use cookies to provide personalised features and improve your shopping experience. For full details, see our privacy policy.

Changes to these terms

We may update these terms and conditions at any time. If we make significant changes, we'll email you with a link to the new wording.

Contact us

If you have any questions about these terms and conditions, email us at support@alhaqthobes.com.

Al-Haq Thobes Ltd · Registered office: 1b Blackfriars House, Parsonage, Manchester M3 2JA · Company no. 15707503

جَزَاكَ ٱللَّٰهُ خَيْرًا